Charged $30 monthly subscription the day after cancelling $2 trial, company refuses refund despite documented cancellation

Created account 9/4/26 at 11:24 PM to try the $2 trial. Cancelled subscription at 11:27 PM, within 3 minutes of account creation. Sent follow-up confirmation at 11:31 PM explicitly asking for confirmation of cancellation of the day trial. Despite this documented cancellation in their chat records, ImagineArt charged $30 on September 6, 2026 for a monthly subscription. Support representative Muazza refused refund on September 7, citing trial-to-paid policy despite the charge occurring after cancellation was processed. We have never used this service. Company also declined to remove payment information from their system after cancellation. We filed a chargeback dispute on 9/15/26 after the company refused refund. Core Issue: charge applied and retained after documented cancellation request.