Charged twice after deleting my account, $300 taken, $75 offered

I created an ImagineArt account on March 2, 2026 because I wanted to test the platform and generate images. The same day, after testing the service, I decided it was not for me. I requested the cancellation of my subscription and the termination of all future automatic payments. Despite this, I was charged $150. I contacted support and exchanged emails with Fatima and later Muazza regarding this issue. I made it clear that I wanted my subscription cancelled and that I did not wish to be charged again. No refund was ever issued. Then, on May 29, 2026, I was charged another $150. ImagineArt's explanation is that I allegedly did not complete their internal cancellation procedure. However, I had already contacted support, requested cancellation on the very same day I created the account, and believed the matter had been handled. What is particularly concerning is that after the second charge, ImagineArt was able to cancel the subscription immediately from their side, yet they refused to refund the amounts already taken. A second charge occurring after a previous billing dispute had already been raised with support is particularly difficult for me to understand. The facts are simple: • Account created: March 2, 2026 • Service tested the same day • Cancellation requested the same day • First charge: $150 • Refund requested • No refund received • Second charge on May 29, 2026: $150 • Total amount charged: $300 • Current offer from ImagineArt: $75 I am not asking for credits, discounts, subscription extensions, or goodwill gestures. I am requesting reimbursement of the $300 charged after I had already requested cancellation. I have retained all billing records, emails, and support conversations documenting the timeline. As no satisfactory resolution has been provided, I am currently reviewing my options with my bank and the appropriate consumer protection channels regarding these disputed charges. I would welcome a review of this case by a senior manager and will gladly update this review if a fair resolution is reached. Flo