In May

In May, their agent Shahzaib promised in writing: a downgrade to their Basic plan, a 50% refund within 24 hours, and auto-renewal switched off so I wouldn't be charged again. None of it happened. No refund arrived, no downgrade happened, and auto-renewal was never switched off — so three months later, in August, they charged me again for the full amount. I raised a formal complaint. Their support agent Suleman said it was being "treated as a priority" and that I'd get written confirmation once billing had reviewed it. That was the last real reply I got. The ticket was then auto-closed by their bot with a "rate your conversation" survey, no human ever came back with the confirmation, the refund, or anything else. I gave them a written deadline to sort it out. They let that pass too, in total silence. Two written promises made and broken on the same thread, a support system that closes tickets to make them disappear rather than resolve them, and a company that will happily take a second payment after failing to deliver on the first one's resolution. I've had to raise a chargeback with my bank to get the money back, because ImagineArt simply won't. If you're considering this for anything you rely on, be aware that a written commitment from their support team means nothing.