It doesn't work (even with their support) and they don't refun!

I bought a subscription, the product was unable to do simple things, and I asked for a refund a couple of HOURS later. A support agent got in touch, said she will refund me and asked if I didn't mind, first, allowing her to try. After many tries, and a long time, she gave up asking if I could send her the files to talk to the technical staff, and promised to get back to me. She didn't, I send her 2 e-mails that she didn't answer. My only possible conclusion is that they were not able to make their software do very simple things and they will not refund me. I recommend everyone to keep away from them... not acting like honest people!