No refunds. Terrible company.

They place upgrade buttons throughout the platform, but if you’re on a monthly plan and click “upgrade,” they show a new monthly price while disclosing—only in very small, gray-on-black text—that the charge will be billed annually and paid upfront. Trying to get a refund is extremely difficult. They require you to schedule a Zoom call with one of their team members, which I did. Clearly a team of guys somewhere in India or some other asian/middle eastern country. Nothing agains people from those countries but clearly not a western company that upholds a certain sense of fairness, pride and customer satisfaction. The experience felt impersonal and frustrating, and it did not reflect the level of transparency or customer care you would expect. I ended up upgrading my plan without realizing I would be charged $1,200 immediately. As mentioned, I attempted to request a refund but was unsuccessful. I then disputed the charge through Amex, but the dispute was denied after the company provided their refund policy.