Our experience with HubSpot has been…

Our experience with HubSpot has been extremely disappointing and disturbing. Their sales team was very eager to sell us a subscription of around €500 per month, but we decided to start with a Starter package and build step by step. We then invested time, money, and effort into setting up our CRM, website/landing pages, email structure, and business infrastructure — much of it with help from HubSpot’s own support team. Then our account was permanently suspended for an alleged Acceptable Use Policy violation. HubSpot refused to clearly explain what exactly we violated, what content caused the issue, or how we could correct it. They simply said the decision was final and access could not be restored. For a company that businesses trust with CRM, customer data, website infrastructure, and marketing systems, this feels extremely unfair, misleading, and unsafe. A small business can invest into the platform and then suddenly lose access without a clear reason or fair resolution.