I had a very disappointing experience…

I had a very disappointing experience with ImagineArt’s subscription and refund process. I intended to purchase a monthly subscription, but accidentally selected the annual Standard plan and was charged approximately $285. I noticed the mistake shortly after the purchase, cancelled the subscription, contacted support, and did not use the service or any subscription credits. According to ImagineArt’s own published Refund Policy, an initial annual subscription purchase may be eligible for a refund if the request is submitted within the stated time limit and no more than the permitted number of credits has been used. I complied with these conditions. I contacted support promptly, cancelled the subscription, and did not use any credits. Despite this, ImagineArt refused to issue a full refund and did not clearly explain which specific condition of their Refund Policy I had supposedly failed to meet. Instead, they repeatedly described the payment as a “renewal,” even though it was my initial annual subscription purchase. They also claimed that my account and billing details were registered in the United States, even though my official bank statement shows my account and address in Cyprus and the payment was made through a European bank. Rather than applying the refund conditions stated in their own policy, they offered to convert the annual subscription into a monthly plan and refund only the remaining difference. I declined because I requested a full refund and wanted to choose the correct plan myself afterward. I provided proof of payment, explained the situation several times, confirmed that the service had not been used, and referred directly to their published Refund Policy. Unfortunately, the support team continued to reject the refund without properly addressing the conditions written in their own rules. In my experience, ImagineArt’s published refund terms were not applied consistently, and the process was unnecessarily difficult and frustrating. I strongly recommend that customers carefully review the billing period before confirming any payment and keep copies of the company’s refund policy and all correspondence.