Very bad experience

I purchased the ImagineArt Ultimate annual plan for $492, expecting a premium and professional experience. Unfortunately, after trying the platform, I quickly realized that it did not meet my expectations in terms of results, workflow, and overall value. I contacted support shortly after cancelling and requested a refund, explaining that the service was not suitable for my needs. The support team replied politely, but my refund request was refused because they said my usage was above their 300-credit threshold. I am very disappointed because this was an expensive annual plan, and I cancelled shortly after purchase. I also asked for a fair review or at least a partial/pro-rated refund for the unused period, but the response was still negative. For me, the platform did not provide the value I expected, and the refund policy feels very strict for such a high-priced annual subscription. I would strongly recommend that new users be very careful before purchasing an annual plan and fully check the refund conditions before paying.