Unresolved Credit Issues, Poor Support, and Loss of Access to My Paid Account

I purchased an annual ImagineArt subscription directly through its website in January 2026. Over time, the subscription became less worthwhile for me because of price increases while my monthly credit allowance remained limited, meaning I could generate fewer videos within my budget. While I was a paying subscriber, I also received 100 daily credits in addition to my monthly subscription credits. These daily credits suddenly stopped, significantly reducing the credits available to me. I contacted customer support to ask for an explanation. On October 8, a representative named Suleman told me that my case was under review by the product team and that he would update me shortly. However, I have not received the promised update or a satisfactory resolution. To make matters worse, I have now been unable to access my account for three days. I receive the email verification code, enter it, and then get redirected to the homepage without being logged in. This happens on both my mobile phone and laptop. I cannot confirm the reason for this login problem, but losing access to an account with an active annual subscription while my previous complaint remains unresolved is extremely frustrating. I expected better communication and support from a service I pay for. I want ImagineArt to investigate the missing credits, restore my account access, clarify the status of my subscription, and fairly consider my request to cancel and refund the unused portion of my annual subscription. I am sharing my experience in the hope that the company will take these concerns seriously and provide a clear response.